Presence allows individuals to provide information about their availability and their willingness to be available. Currently one of the most widely used applications for Presence is Instant Messaging (IM). IM improves business efficiency by enabling employees to find and communicate with people in a protected, real-time enterprise-grade environment. IM drives increased business value by delivering a manageable and scalable solution seamlessly integrated with the organizations productivity tools.

Groups that share information, whether internal or external, can improve their performance by using instant messaging and integrated presence to reduce unnecessary delays, by connecting workers so they can get quick answers to their questions and make decisions faster. Faster answers shorten decision cycles, accelerate projects and reduce the turnaround time for tasks.

CSint has experience of delivering instant messaging and presence solutions from a number of manufacturers, maximizing the benefits from the solutions by integrating them into existing corporate applications and communication systems.